Abonnez-vous et nous vous tiendrons au courant.
The online beauty industry is experiencing massive growth. In the United States alone, eCommerce sales for beauty are projected to hit approximately $86 billion in
eCommerce customer support is evolving faster than ever. In 2025, the brands winning are the ones moving beyond reactive support. They’re using AI to predict
Every second, eCommerce sellers are learning a hard lesson: customers expect faster responses, smarter support, and seamless experiences across every channel. The data backs this
Freshdesk works fine for IT support teams and general customer service. But if you sell on Shopify, Amazon, or eBay, you know it falls short.
Your customer buys on Amazon on Monday, leaves a question on Instagram Wednesday, and reaches out through your website on Friday. They expect you to
AI in ecommerce customer service is moving faster than most teams realize. The chatbot era isn’t dead, but it’s no longer the main event. What’s
B2B ecommerce customer service isn’t just B2C with bigger order numbers. The workflows are different. The buyers expect different things. The tools you need to
Your support team is drowning. Every day, your agents answer the same questions over and over: « Where’s my order? » « How do I reset my password? »
Your support inbox holds gold. Every customer question, complaint, and compliment reveals what actually stops people from buying. Most ecommerce teams treat support and marketing
Running an ecommerce business means juggling dozens of support channels. Customers message you on Facebook, email inquiries stack up, orders arrive with questions, and returns
Your customer service team isn’t just solving problems. They’re standing between you and abandoned carts, lost sales, and customers bouncing to your competitors. Most ecommerce
Getting more reviews on Amazon feels like trying to catch water with your bare hands. You sell a great product. Customers love it. But asking
