Catégorie : Service à la clientèle

Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing

Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been

Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the

Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to

In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence

The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.

“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a

Si vous êtes un professionnel de l’assistance à la clientèle, votre priorité numéro un est d’offrir une excellente expérience à vos clients. Mais même si

Introduction Dans le domaine du commerce électronique, où la réactivité, la précision et l’orientation client sont essentielles, il est crucial de fournir un support client

L’assistance à la clientèle est l’un des éléments les plus importants de votre entreprise, mais si vous ne gérez pas et n’investissez pas votre budget