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Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing
Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
Vos chiffres de vente sont en baisse et vous ne savez pas pourquoi ? Ou cherchez-vous simplement de nouveaux moyens de devancer la concurrence ?
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
Si vous êtes un professionnel de l’assistance à la clientèle, votre priorité numéro un est d’offrir une excellente expérience à vos clients. Mais même si
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
Dans le monde concurrentiel d’aujourd’hui, le service à la clientèle consiste à garantir une expérience client de qualité supérieure. Cela signifie que les grandes marques
L’assistance à la clientèle est l’un des éléments les plus importants de votre entreprise, mais si vous ne gérez pas et n’investissez pas votre budget
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
