
The Stats That Underline the Importance of Positive Reviews
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
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Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
Tout comme une voiture de collection, un whisky bien vieilli ou une petite robe noire, un service clientèle de qualité supérieure ne se démode jamais.
Le service à la clientèle est l’un des éléments les plus importants de votre entreprise. Il peut faire la différence entre une vente et sa
CarParts.com is an eCommerce giant in the automobile aftermarket industry. Through the company’s network of websites, they reach approximately 60 million annual unique visitors and
Être vendeur sur eBay peut être amusant, flexible et très lucratif. Il s’agit de la deuxième place de marché en ligne la plus importante aux
The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in
8 consommateurs sur 10 déclarent qu’ils se tourneraient vers un concurrent d’une marque en raison d’un service client médiocre. De la lenteur des réponses
Facebook Messenger est l’application de messagerie mobile la plus populaire aux États-Unis. En 2019, elle comptait 109 millions d’utilisateurs mensuels actifs – et les prévisions
Excellent customer service is an essential element to a positive buying experience. When a customer needs help, the way you deal with the situation is
You can have amazing blog content, provide excellent customer service, and have a huge presence on Instagram. But, all the eCommerce marketing in the world
For online shoppers, eCommerce packaging is often the one point of physical contact a customer will have with your brand. It provides an opportunity to
30 percent of all products ordered online are eventually returned. Unfortunately, returns are a part of eCommerce life. eCommerce returns aren’t all bad news though.