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La temporada navideña es sin duda el momento más importante del año para los comerciantes de comercio electrónico. Las ventas del Cyber 5 (los
Al igual que tú, nos apasionan nuestros clientes: su éxito es lo que nos mueve. Por eso, el equipo de Producto del eDesk siempre está
Ofrecer un excelente servicio de atención al cliente puede ser un acto de malabarismo: tienes que equilibrar las necesidades de los clientes con las posibles
Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing
Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the
As a business that sells products or services to customers, it’s a given that your customers will talk about your company or brand. It’s only
Elegir una plataforma de comercio electrónico para su negocio puede ser complicado. La oferta es muy amplia y comparar características como plantillas, prestaciones y precios
Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
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