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Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
¿Están cayendo tus cifras de ventas y te cuesta averiguar por qué? ¿O simplemente buscas nuevas formas de adelantarte a la competencia? Al igual que
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
Si eres un profesional de la atención al cliente, tu prioridad número uno es ofrecer una experiencia excelente al cliente. Pero incluso si crees que
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
En el competitivo mundo actual, el servicio de atención al cliente consiste en garantizar una experiencia superior al cliente. Esto significa que las mejores marcas
La atención al cliente es uno de los elementos más importantes de tu negocio, pero si no gestionas e inviertes tu presupuesto en los lugares
One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour
Every eCommerce seller knows that positive reviews are a good thing, but just how much do shoppers rely on them when deciding what to buy?
