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En los últimos años, Instagram no ha dejado de crecer como lugar para que las marcas se dirijan a sus clientes. Ahora hay más de
Automation is everywhere. What started with assembly lines in the manufacturing space has now moved into knowledge-based work involving digitisation and data, such as marketing
Most modern brands realise that it’s essential to be active across the digital channels where their customers are most present. While social messaging has been
Are your sales figures falling and you’re struggling to figure out why? Or are you simply looking for new ways to get ahead of the
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to
In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence
The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict.
“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a
Si eres un profesional de la atención al cliente, tu prioridad número uno es ofrecer una experiencia excelente al cliente. Pero incluso si crees que
Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re
En el competitivo mundo actual, el servicio de atención al cliente consiste en garantizar una experiencia superior al cliente. Esto significa que las mejores marcas
La atención al cliente es uno de los elementos más importantes de tu negocio, pero si no gestionas e inviertes tu presupuesto en los lugares
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