eDesk Integration - Twitter

Twitter

Respond to Tweets and messages from inside eDesk.

About Twitter
Advertise on Twitter and reach new potential customers, gain more followers, and measure results in real-time! By getting your messages in front of people not yet following you, you can quickly grow your community of high-value followers and drive word of mouth by promoting your account while tracking the growth of every single tweet.

Twitter and eDesk
Once you connect your Twitter account to eDesk, it will display all your tweets and direct messages in one place to help your Support Team stay on top of tickets.

You can connect all your Twitter account so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Twitter app?
Connecting your Twitter account to eDesk will allow you to see all your tweets and direct messages from that Twitter account directly in your eDesk Mailbox.

You will also be able to reply to these directly from eDesk.

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